Refund / Cancellation Policy

Q. What is the refund Timeline?

Prepaid Orders

Credit / Debit Card 2-4 Business Days
Net banking (Credited to Bank Account) 3-5 Business Days
UPI Linked Bank Account 2-4 Business Days

Postpaid Orders

NEFT to Bank Account 3-5 Business Days

Q. I just cancelled my order. When will I receive my refund?

If you had selected Cash Payment, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive the refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming any mobile wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting the designated partner-customer support team.

Q. What is Wheels Play's Cancellation Policy?

You can now cancel an order when it is in order comfirmed status, as long as the cancel option is available on Website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.