Terms and Conditions
The “WheelPlay” platform is operated by WheelsPlayPvt Ltd (“We”). Contact details can be found on our website at wheelsplay.in.PART B – TERMS APPLICABLE TO CUSTOMERS
1. Registering as a Customer
In order to benefit from all the features of the Services available you will be asked to provide certain information about yourself including your name, contact details and vehicle information. You must ensure that the information provided by you is correct, complete and not misleading. You should also inform us promptly of any changes to the information that you have provided, by updating your details, so we can communicate with you effectively.
2. Provision of Services to Customers
We reserve the right to add, change or remove services from our platform at any time, and may make certain services chargeable at our discretion.
You must only book a service if you have a genuine requirement for the work detailed to be performed. You must only post Feedback in relation to us if you have used our services as a result of your use of the website.
We are continually seeking to develop and improve the services we offer and so we reserve the right, at our absolute discretion, to make changes to any part of the service without notice.
3. Provision of Payment Platforms to Customers
Some services made available for booking to you include the opportunity to make payments facilitated through our service. Such payments will be made using trusted third party payment gateways. By making a payment through WheelsPlay, you undertake that the credit or debit card details, or third party wallet login credentials that you provide are for your own credit or debit card, or wallet account, and that you have sufficient funds to make the payment for the services booked. We reserve the right to alter prices or services or cease to list services at any time, without prior notice or warning.
The total price shown for services is inclusive of the items described for that service and may not include additional services found to be required at the time of availing your service. In such a case the service provider will discuss any change in scope with you and additional agreements or payments where required are made between you and Wheelsplay.
In cases where cash on delivery (COD) is not available as an option, full payment must be made for through a payment option offered to you before services are provided to you. In cases where cash on delivery (COD) is offered and selected as a payment method, full payment must be made directly to the service provider at the time of service completion. In cases where a form of online payment is offered and selected you must complete the payment in full to successfully make the booking. Payment details provided are not stored by Wheelsplay and are encrypted by the payment provider selected to ensure security. Appointment cancellation done before the car is picked up will be eligible for a refund. WheelsPlay reserves the right to waive off the cancellation fee when deemed appropriate. However, if the cancellation happens after the car is picked up, no refund will be made.
4. Our Responsibilities to you
1. Acceptable Use Policy
The Services allow registered users to create, edit and submit material for inclusion on or transmission via WheelsPlay, including (without limitation) by, posting service bookings, responding and updating status of bookings and posting ratings feedback for automotive services. Whilst we do not seek to monitor or control the submission of information, we do reserve the right to delete, move and edit any Material submitted where (in our absolute discretion) we consider it prudent or necessary to do so.
You agree to comply with all applicable laws and regulations when using WheelsPlay. You are solely responsible for all Material you submit for inclusion on or transmission via WheelsPlay. You must ensure that all Material you transmit is lawful and honest. In particular you must not post or transmit any Material that:
is fraudulent, dishonest or misleading;
is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable or breaches any laws;
encourages conduct that constitutes a criminal offence, gives rise to civil liability or otherwise breaches any applicable laws, regulations or code of practice;
infringes the copyright or other rights of any third party;
is technically harmful (including, without limitation, computer viruses or other malicious software or harmful data).
By submitting Material to us you are granting us a royalty-free, non-exclusive licence to use, reproduce, modify, translate, make available and distribute the Material on or through WheelsPlay for the purpose of operating services.
Whilst we endeavour to ensure that the information available on or through WheelsPlay is correct, up to date and accurate we do not warrant the accuracy and completeness of such material. In particular (but without limitation), WheelsPlay permits you to access and receive information supplied by third parties. The third parties submitting this information are responsible for ensuring that material submitted is accurate and complies with relevant laws and codes. We will not be responsible to you for the conduct of any such third party or for any error or inaccuracy in any material they supply. Although we aim to offer you the best service possible, we make no promise that Services will meet your requirements. We cannot guarantee that Services will be fault free or continuously available. Your access to WheelsPlay may occasionally be restricted to allow for repairs, maintenance or the introduction of new features.
4. Termination of Services
5. Intellectual Property
Unless otherwise stated, the copyright, database right and other intellectual property rights in WheelsPlay (including without limitation all content, materials and technology used or appearing or transmitted through it) belongs to us. All rights are reserved.
6. Privacy and Cookies
8. Applicable Law
These Terms and Conditions will be subject to the laws of India and the courts shall have jurisdiction to resolve any disputes between us.